Quality Management Systems
The ISO 9001:2000 standard provides a set of requirements describing the practices that need to be fully implemented (institutionalized) in an organisation to deliver products and services to customers.
In quality management systems, the term quality relates directly to customer satisfaction. Where customer satisfaction is defined as the 'customer's perception of the degree to which the customer's requirements have been fulfilled' (from ISO 9000:2005 Quality Management Systems Fundamentals and Vocabulary).
The Process Architecture / Blueprint button on the Big Picture describes the typical extent of a quality management system. The purpose of the management system is to translate customer requirements into products and services that meet or exceed the customer's requirements. The quality management system is essentially managing the two gaps in the picture.
ProcessAssets provides a documented version of a Quality Manual in the form of a Process Based Management System. An online demonstration of an example quality manual is available in the downloads area.
(See Management Systems for further information).
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