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Jobs and Roles

Many of the best practice processes are activity and role based. This provides maximum flexibility to an organisation implementing business processes.

Jobs Jobs are generally linked to an employment contract. Jobs are typically permanent positions within an organisation. Individual performance and rewards are generally evaluated at a job level. Jobs are generally documented in a Job Description.
Roles Process Activities are generally assigned to roles. This allows various people to take on roles within the scope of their job description. Roles may carry out many activities and in some cases within multiple processes.
Activities Work performed in an organisation that has been allocated to a process. The activities generally require people with a defined level of skills, knowledge, and experience to be able to carry out the work successfully.
Skills The skills necessary to carry out an activity. Skills are generally described as 'Can Do' statements.
Knowledge There are two types of knowledge related to processes. One is the process area itself and the other is related to the subject matter of the items moving through the process. For example, a software developer needs to know the software development process and any of the products that are used in that area (embedded software or web servers).

Example of jobs and roles:

Development Manager A development manager is responsible for a team of developers in a specific part of an organisation


Organisational Unit Manager

People Manager

Process Owner

Senior Supplier (PRINCE2 role)

Quality Assurance (peer audits)

Quality Review team member

Instructor (for process training).

Project Team Member

In general, the management jobs in an organisation take on more roles in contrast with specific jobs such as software designer.

Revision: 4.0.1