ICT Products and Services
There are two dimensions for selection of ICT Products and Services:
- Process Integration
- Systems Integration
Process integration focuses on the way products support the processes that are or will be implemented in the organisation. The key areas are the process steps, the information (in or out) and the terminology. The closer match to the process the lower the overall process implementation and maintenance costs.
Generally the goal of 'Enter once; use as many times as possible' should be considered. Integration of systems and applications improves productivity and data quality.
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