Each application used within an organisation needs an 'Application' owner. The application owner is responsible for taking the requirements from one or more process owners and providing a tool that delivers the benefits needed for the organisation.
The application owner maximises the following:
- Use of the process terminology (or recommends changes to the process)
- Consistent data elements and types
- Consistent workflow and steps.
Significant benefits can be achieved if the process has been fully implemented. In general, the process creates an information management problem that the process automation application solves.
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